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| Home > Customer Service |
Customer Service |
Return & Exchange Policy:
If you are not 100% satisfied with your purchase, you may return for credit or exchange within 15 days of receipt, provided it is unused and in its original packaging. We cannot refund Shipping Charges on returned or exchanged merchandise. Please allow up to 2 weeks for an exchange or credit. Please call our toll free number or email us for a return merchandise authorization number. We cannot accept ANY return without an return merchandise authorization number. The package will be refused and returned to sender. All shipping charges must be paid by the customer. We are not responsible for any lost or undelivered returns.
Please mail returns and exchanges with Return Merchandise Authorization Number to:
Paws & Claws Boutique
1800 E. Ft. Lowell Rd. #144
Tucson, AZ 85719
If an item is damaged or defective, please contact us within 5 business days of receiving your purchases. We make every effort to make sure your items are defective free before we will ship them out.
DUE TO HEALTH REGULATIONS, WE CANNOT ACCEPT RETURNS OR EXCHANGES ON CARRIERS OR BEDS. Call us before you place your order if you have any questions.
Clothing sizes vary from vendor to vendor. We try to be accurate on clothing sizes but if you have any questions, please call and we can go over the sizing.
Ordering Information:
We guarantee your satisfaction 100%
Shipping:
Most of our items are in stock and ready for shipment immediately! Occasionally there will be a delay on some products, especially during holiday season, so please allow up to 4 weeks for delivery for some items. If you have any questions on product availability, dont hesistate to contact us. We will be happy to tell you if your desired item(s) are in stock on an individual product basis.
The following chart represents shipping charges calculated by price:
NOTE: Heaver items such as bowls and beds may require additional shipping charges. We will email you in this situation to approve any charges.
Order Amount:
| Shipping Charges:
| $0-$29.99
| $4.99
| $30.00-$59.99
| $6.99
| | $60.00-$100.00 | $7.99
| $100.00-$149.99
| $8.99
| $150.00 and up
| FREE!
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